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FAQ

What is the current turnaround time?

We hand make each pair of moccs to order, the processing time is currently anywhere between 2-10 weeks depending on materials availability. Some orders may ship sooner, some orders might be slightly delayed due to shipment delays. Rest assured we are working hard daily to get orders out as soon as possible!

What is the return policy?

Because I do take the time to make each pair by hand, there is a no cancellation/no refund policy in my shop. If your order arrives and you find that you or your little one needs a different size, please contact me within 14 days so I can assist you with returning the moccs back, in order to exchange for an appropriate size. Yeti Moccs is not responsible for return shipping costs, or lost or damaged packages with a valid tracking number.

How do I wash the moccs?

All Yeti Moccs are machine washable and dryable on the lowest settings!

Are Yeti Moccs Vegan?

Yes they are! Our packaging is also plastic free, so that we leave the smallest carbon footprint as possible.